Policies & Policy

1. Welcome to DocTrepat

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DocTrepat is a global healthcare facilitation platform dedicated to assisting patients in accessing advanced medical care in India. By using our website and services, you agree to the terms outlined below.
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We act solely as a medical facilitator, connecting patients with accredited hospitals and qualified healthcare professionals. We do not provide medical diagnosis or treatment.

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2. Privacy & Data Protection

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Your privacy and confidentiality are of the highest importance to us, especially when handling sensitive medical information.

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Information We Collect

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• Personal details (name, phone number, email)
• Medical records and reports (shared voluntarily)
• Travel-related information for coordination purposes

How We Use Your Information

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• To connect you with suitable hospitals and specialists
• To coordinate consultations, treatment plans, and logistics
• To enhance service quality and patient experience

Data Security Commitment

We follow strict data protection practices and ensure your information is shared only with relevant, trusted medical partners when necessary. We do not sell or misuse your data.

3. Medical Disclaimer (Important)

DocTrepat does not provide medical advice, diagnosis, or treatment.
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• All medical opinions are given by independent, licensed doctors and hospitals
• Treatment recommendations may vary based on individual medical conditions
• We do not guarantee outcomes, recovery timelines, or results

Patients are strongly encouraged to seek independent medical advice before making healthcare decisions.

4. Nature of Services

DocTrepat provides end-to-end medical assistance, including:
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• Connecting patients with hospitals and specialists
• Facilitating online consultations
• Assisting with travel coordination and hospital appointments

However, all clinical decisions, procedures, and outcomes are the sole responsibility of the treating hospital or doctor.

5. Transparency & No Misleading Claims

In compliance with global healthcare advertising standards (including Google Ads policies):

• We do not make unrealistic promises or guaranteed cure claims
• All information shared is for informational purposes only
• Treatment costs and timelines are estimates and may vary

6. Appointments & Treatment Coordination
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• All consultations and treatments are subject to hospital and doctor availability
• Final treatment plans are determined only after medical evaluation
• Timelines may vary depending on patient condition and documentation

7. Payments & Financial Policy
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• DocTrepat may charge a service or coordination fee (clearly communicated in advance)
• Hospital treatment costs are billed directly by the hospital
• Total expenses may vary depending on medical findings and procedures

Refunds
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• Refund eligibility depends on service stage and hospital policies
• Charges for completed services are non-refundable
• Any applicable refunds will be processed on a case-by-case basis

8. International Patient Support
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We provide dedicated support for patients traveling from regions such as Dubai, the Middle East, and Africa, including:
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• Assistance with medical visa documentation
• Travel and accommodation guidance
• End-to-end coordination during treatment

However:
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• Visa approvals are subject to government authorities and cannot be guaranteed
• Travel arrangements remain the responsibility of the patient

9. Limitation of Liability

DocTrepat shall not be held liable for:

• Medical outcomes, complications, or treatment results
• Delays caused by hospitals, doctors, or external factors
• Any decisions made based on information provided through our platform

10. Third-Party Associations

DocTrepat collaborates with independent hospitals and medical professionals. We do not control their medical practices, pricing, or outcomes.

Any engagement with third-party providers is at the patient’s discretion.

11. Policy Updates

We may update these policies periodically to reflect changes in regulations or services. Continued use of our platform implies acceptance of the latest version.

12. Contact & Support

For any queries or assistance, please contact:

• Email: info@doctrepat.co.in
• Website: https://www.doctrepat.co.in/